CareBridge Companionship (“we”, “us”, “our”) is a service provided by NxGen Solutions Ltd. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information.

Who We Are

CareBridge Companionship is a non-medical companionship service supporting older adults through home visits and accompanied outings.

Data Controller:
NexGen85Solutions Ltd
Company Number 16997854
Email: nxgensolutions25@gmail.com
Phone: 07858762162
 

Information We Collect

We may collect and process the following information:

a. Personal Information

• Full name

• Phone number

• Email address

• Home address / postcode

• Emergency contact details

b. Service Information

• Details about the support required

• Preferences for visits and companionship

• Appointment details

c. Website Information

• Information submitted through contact forms

• Cookies and usage data (see applicable section)

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide services

• Arrange and manage companionship visits

• Communicate with you regarding bookings

• Provide updates where agreed (e.g. family reassurance)

• Improve our services

• Comply with legal obligations

Legal Basis for Processing

We process your data under the following legal bases:

• Consent – when you provide your details or agree to be contacted

• Contract – to deliver services you have requested

• Legitimate interests – to manage and improve our services

How We Store and Protect Your Data

We take appropriate security measures to protect your personal information, including:

• Secure digital systems

• Restricted access to data

• Confidential handling of all information

We only retain your data for as long as necessary to provide our services and meet legal obligations.

Sharing Your Information

We do not sell or rent your personal data.

We may share your data only where necessary with:

• authorised staff or companions

• payment providers (e.g. Stripe, PayPal)

• legal or regulatory authorities (if required)

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

Cookies

Our website may use cookies to:

• improve user experience

• analyse website traffic

You can control or disable cookies through your browser settings.

Third-Party Services

Our website may include links to third-party services (e.g. booking or payment platforms). We are not responsible for their privacy practices, and you should review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

NexGen85Solutions Ltd
Email: nxgensolutions25@gmail.com
Phone: 07858762162

​